Terms and Conditions
- For accuracy, we encourage you to order on-line.
- Orders are generally despatched accordance to the Delivery Information in the website.
Order Terms & Conditions
- Prices quoted are retail prices and do not include GST. For freight charges, please refer to the Delivery Information from the website. Prices are subject to change without notice.
- Freight claims/damages
ZiiP Lab will assist in making claims for freight damage but is unable to if the correct procedure is not followed on receipt of goods. Claims for damage to freight, as incurred in transit, will not be considered by freight carriers if consignment notes are signed as goods received in good condition. You must either check the goods on receipt or sign the consignment note as ‘subject to check’.
ZiiP Lab cannot make claims for:
- Missing freight, if the consignment note is not signed by the customer.
- Damages to freight as incurred in transit, if consignment notes are signed as ‘received in good condition’.
- Always write on the consignment note the number of boxes and bags received.
- Claims must be made to ZiiP Lab within 24 hours or 1 working day of receipt of goods, this can be by phone but must be followed in writing to firstname.lastname@example.org on the same day.
- Incorrect Orders
The Client (that’s you) shall inspect the Goods on delivery and shall within 24 hours or 1 working day of receipt of goods notify ZiiP Lab of any alleged defect, shortage in quantity, damage or failure to comply with the description of the Invoice. If the Client shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage.
When returning item(s) that were correctly ordered. Note returns are only accepted if prior approval has been given and a return order has been completed.
- Samples/Promotion items Policy
Under no circumstances are sample/promotion items to be resold. ZiiP Lab will not take any responsibility on such resale items. And such sale will jeopardise a customer’s ability to obtain future products from ZiiP Lab.
The above terms and conditions form part of every sale. ZiiP Lab reserves the right to change these terms and conditions at any time, without prior notice.
Order on-line: www.ziiplab.co.nz